We did it again! We are hugely proud of being recognised by Autotrader as "Highly Rated" for the 7th year in a row. We pride ourselves on exceptional levels of customer service and vehicle preparation, and it's wonderful to be awarded the coveted 'Highly Rated' award again in 2024.
Thank you to each and every one of our customers for purchasing from us and taking the time to leave us an Autotrader review. Your reviews have been fantastic to read, and without you this award would not have been secured.
Finding a retailer you can trust is one of the hardest steps you’ll take when buying a motorcycle and we aim to be that store. You want to know you’re in good hands and getting the right support and advice at every step of the purchase.
Highly Rated retailers are those who have delivered the best customer service, and established a strong brand reputation based on trust and transparency with their customers.
To win a Highly Rated award, retailers need to consistently hit three core criteria:
• their reviews rating – which needs to be four stars or above
• the number of real reviews they have – which will be based on the size of their forecourt
• how they reply to negative reviews – just in case you need a bit more support
This criteria is reviewed over a full 12 month period to ensure winners have consistently delivered a high standard for the full year. If you win an award, it’s because you care about your customers feedback.
By prioritising customer satisfaction, we stand out in a highly competitive market by ensuring that our customers have a positive and painless experience, unlike some of our online competitors.
In 2023 we also recieved the 'Retailer of the Year' award from Autotrader HQ in a London awards ceremony, that rewarded the very best in the industry. Fingers crossed for this Award too.
Fiveways Motorcycle Centre Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Fiveways Motorcycle Centre Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.
