Aftersales Workshop Related Questions;

Can I book an appointment for my bike at the workshops?                                                                                                               Yes of course. Call 01482 355535. We will need a registration number to get the bike details and then we will confirm costs and timescales.Our booking process uses specific manufacturers service schedules, which allocates the correct time and parts to enable an accurate service cost. Our estimates are always inclusive of labour, parts and VAT.

Can I add a loan bike to my booking?                                                                                                                                               Yes, our loan bikes are available for the day of your appointment. You will need a cat A motorcycle driver's licence and also your National insurance number so we can complete an online check. The cost is from £14.99 per day. T’s&C’s apply.

Can I cancel or move my booking?                                                                                                                                                    Yes of course, but we may not have a new booking for quite some time. Give us a call or drop us a message for our next available date.

Will you stamp my Service Book / Warranty Book / Update my service records?

Yes, if you give us the book at drop off we will stamp it and also update the online records providing it is one of the brands we are franchised for. NOTE - Yamaha and Kawasaki no longer supply a physical book, they rely on online data only.

Do you do while you wait service work?

We normally make bookings for bikes to be with us all day (8.30 am until approx 5 pm). We would always rather have a vehicle in for the day in case we hit any unexpected issues.
For smaller jobs, 1st services and MOT's we will try to agree either the morning session (9 am until 1 pm) or the afternoon session (1 pm until 5 pm). We may also offer more specific drop-off and collection times, but that will be confirmed at drop-off and depends on the day's workload. We can’t guarantee a completion time but we will do our very best.

If you're looking for a fast turnaround, may we suggest you book in for our ‘1st new job of the day’ and we can agree a timescale based on what the job involves.

If you would like to wait on site it’s no issue, we have a comfy waiting area and good coffee. Alternatively, Hull City Centre is not far away.

What is the cost of the next service on my bike? 

Service costs vary depending on which type of bike and which service the vehicle needs. Our service templates system allows us to give you the correct information on the right time and mileage intervals for the servicing on your specific bike. We service all models within the brands we are franchised for and can also do basic services on other brands.

Note - bikes are serviced on both time (annually) and at specific mileage intervals. The costs are generally different. So when the bike hits the next mileage interval, it has a bigger service than if it has simply got a year older and needs a base level service.

Can I drop my bike off early for my workshop booking - or collect it later than agreed?

Yes, this is always ok, but please avoid it being no more than a couple of days. We don’t like bikes on site longer than necessary as we have limited space. Bikes need to be collected within 5 days of being completed. We send an SMS message and email an invoice once the vehicle is completed.
NOTE - storage may be charged on vehicles left on site after completion without prior agreement.

My bike has a recall on it - can you do the work for me?

Yes, providing it is one of the brands we are franchised for. In most cases we need to make a claim with the manufacturer first so it will normally take a few days before we can do the work.
Contact the service team to make a booking. We will need the registration number to do this. Recalls are done at no cost to the owner.

My Bike has broken down, what shall I do?

All new bikes and scooters (other than Peugeot) have UK recovery cover from new. This is a minimum of 1 years cover, but in some cases can be extended. If the bike does not have a recovery package, then we can arrange for a 5-WAYS recovery or you may have your own cover with either your bank or insurer. Is your bike still covered by the manufacturer recovery package? This may mean you can get free recovery if the bike has broken down. 

Yamaha Assistance - call 0330 159 0227
Kawasaki Assistance - call 0330 159 0771, quoting KAWMC1
Suzuki Assistance - call 0800 917 0656

Do you do work on Chinese brand bikes?

No, we don’t work on these brands because we cannot get the parts or technical data that we would need. We can complete an MOT test if needed but may not be able to complete any repairs needed.

We work on our own brands, so Yamaha, Kawasaki, Suzuki and Peugeot and we can also carry out some types of work on Piaggio, Vespa, Honda, BMW and Triumph bikes. We always advise that bikes that are still under their manufacturers warranty should be serviced by an authorised agent along with major servicing.

Can you collect / Deliver my bike? 

Yes, we can collect bikes and also re-deliver them. The cost starts at £80 within 8 miles and £1 per mile after the initial 8 miles. For long distance work, we may use carefully selected sub-contractors. Is your bike still covered by the manufacturer recovery package? This may mean you can get free recovery if the bike has broken down. 

Yamaha Assistance - call 0330 159 0227
Kawasaki Assistance - call 0330 159 0771, quoting KAWMC1
Suzuki Assistance - call 0800 917 0656

Do we de(restrict) bikes?

We carry out licence specific restrictions (A2 licencing) and also de-restrict these bikes to, once the rider has obtained a full Cat A licence. This is usually carried out with manufacturer specific restriction kits. We don’t de-restrict a bike outside of licencing legislation. We don’t de-restrict 50cc scooters or bikes to make them exceed 30mph as this would be against the law irrespective of the licence held.

I have had my bike serviced at a non-authorised agent - does this affect my warranty?

This can be a little complicated, but no this would not immediately void your warranty. However, it may create an issue when making a claim. This depends on what the claim is for and the specific circumstances. Block exemption does not apply to motorcycles, so the terms of warranty state that vehicles must be serviced by an authorised dealer. 
More information on motorcycle warranty and block exemption can be found online.

Do we fit or balance tyres that the customer supplies, I.E not bought from ourselves?

No, we don’t. Currently our insurance liability prevents this. We can only fit tyres that we have supplied and we need documented evidence of the supply chain. Balance is done on front wheels at fitment. Our Parts Dept can help with prices and bookings.

How do you register a Datatool Tracker?

We register Datatool Tracker units at the point of sale with Datatool UK online. Once fitted and road tested,it picks up a signal from Datatool HQ. You will receive an email to say it’s ready to go and invite you to subscribe so you can track your bike online. We don't register units unless we have fitted them here at 5-Ways. 

Aftersales Parts Related Questions;

Do you sell Genuine & Aftermarket parts ?

Yes !! for most brands and we will create you an estimate and include fitting if you need it. We also supply and fit tyres, batteries and luggage kits. 

Where can we source bike paints?

Manufacturers don’t supply paints/touch up pens anymore. These can be sourced at RS bike paints online. Any panel repair work can be carried out by a body shop such as Frasers Accident Repair in Anlaby, Hull. 
Unfortunately, motorcycle manufacturers do not produce paint codes as per the car market, but normally a reputable body shop can match and supply paints to the correct colour. We often find a new panel (which comes painted) is cheaper than having one painted.
Colour code = the colour the bike was made in that year, i.e. Kawasaki Lime Green.
Paint code = the code needed to mix paint to the exact colour. Motorcycle manufacturers don’t issue these.

Can we get a new key cut? 

If you have an immobiliser type key from new (factory standard fit), then you will need to order a key blank, get it cut yourself at a key smith, then book in our workshop to have it programmed, cost to programme is approx ½ hours labour. We may need your master key if the bike has one (normally red key head). We cannot get keys cut to key numbers, but maybe you could at a key cutters? Try Express Keys online. If not an immobiliser type key, just use a key cutting company. If you need a blank, we can probably order one for you as a genuine part.

Do you sell number plates?

Yes, you will need proof of ownership (V5C) and proof of ID (driving licence) to purchase a number plate. Made while you wait, but call first please.

Do we supply technical data to customers?

Our team will always try hard to help with your enquiry, but detailed technical information can be very time consuming to find. If we can't help, we are not being awkward or unhelpful, but simply may not have the available time or man power.
For all technical data enquiries, company policy is to request that you email support@5-ways.co.uk providing a full chassis number and registration plate and detail the exact information you require.

Can I get a parts estimate and then call back at a later date to order?

Yes, we create an estimate (we call it a pro-forma) that saves to your account. We can also email you the estimate with a fast payment link so you can make payment. Once you have made payment we will order the goods and keep you updated.